Note

The term "service call" is related to the ITCS back-office solution. This solution in no longer part of the Kapsch portfolio.

 

Service call

A service call is a predefined message with standard information about common events that can occur during operation (e.g. a message to report a traffic jam). Service calls allow the driver to quickly select a message and send it to the traffic control operator.

The predefined content of a service call is called a service call definition. This content can be altered in the Service Support Manager module.